📄 Customer Experience and Food Quality Evaluation in Main Branches

🎯 This report aims to measure customer satisfaction regarding food quality, service speed, and overall dining experience to identify improvement opportunities and strengthen brand loyalty.

👥 1. Evaluation Methodology

Short interviews were conducted with a sample of customers across three main branches last week, along with an analysis of online customer feedback on various digital platforms.

🍽️ 2. Key Findings and Observations

Results showed that most customers are satisfied with the food quality and menu variety, especially seasonal dishes and quick-serve meals. However, some customers mentioned slow service during weekends and a lack of privacy or comfort at certain tables.

Additional feedback highlighted issues with food temperature upon serving, suggesting delays between kitchen preparation and table delivery.

💡 3. Recommendations

Based on the findings, the following actions are recommended:

• 👨‍🍳 Improve staff distribution during peak hours to ensure faster service.
• 🪑 Reorganize seating areas to enhance privacy and comfort.
• 🔥 Use specialized heating tools to maintain food temperature upon serving.
• 💬 Strengthen brand engagement with customer feedback online to enhance public perception.

✅ Conclusion

This report indicates an overall positive customer experience with room for improvement. Implementing the suggested actions will help increase satisfaction levels and build stronger brand trust.